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HP570
INFORMATION FROM THE HEWLETT PACKARD WEB SITE FOR OFFICEJET 570
Frequently Asked Questions
ISSUE: How do I clear a Four Digit system error (ie. Error 3700)
message on the Front-Panel-Key Pad display?
SOLUTION:
1.Clearing a four-digit system error: To clear a four-digit system
error from the OfficeJet front panel display:
2.Stop the activity being performed.
3.Carefully unplug the OfficeJet power cord from the electrical
outlet that the OfficeJet is connected to.
4.Wait at least thirty seconds before plugging the OfficeJet power
cord back into the electrical outlet.
5.Make sure the Fax/Phone line connector and the Bi-directional
printer cable are well connected to the OfficeJet. Let the
OfficeJet complete it's initialization/start-up (this should take
less than forty-five seconds) the four-digit system error should
now be cleared.
6.Press the "Reconnect" button on the computer screen to
establish communication between the OfficeJet and the
computer. The OfficeJet should now be ready for use.
If power cycling the OfficeJet doesn't clear the four-digit system error,
there may be a physical obstruction causing the system error
message. Such as system error 3407.
To check for physical obstruction:
1.Disconnect the OfficeJet from the power source.
2.Open the front panel cover door to access the print mechanism
area.
3.Verify that there is no paper caught inside the printer, or any
torn pieces of paper caught inside the paper path area. If paper
is caught inside the printer-paper path, remove the paper
slowly/carefully, so the paper doesn't tear inside the paper
path. To display step by step instructions on clearing a
paper/or document jam, refer to your HP OfficeJet Manager
Icon found on the computer screen - Follow this HELP path:
How Do I? - Maintaining the HP OfficeJet - Clearing a paper
jam.
4.Verify that the black plastic ink cartridge cradle (the plastic
piece that holds the two ink cartridges in position inside the
printer) is all the way to the far right hand area. If not, try to
locate what may be blocking the ink cartridge cradle from
moving across the print area. The ink cartridge cradle should
move freely back and forth across the print area.
5.Close the cover door after checking for printer path
obstructions.
6.Plug the OfficeJet power cord back into the electrical outlet.
Make sure the Fax/Phone line connector and the Bi-directional
printer cable are well connected to the OfficeJet. Let the
OfficeJet complete it's initialization/start-up (this should take
less than forty-five seconds). he four-digit system error should
now be cleared.
7.Now press the "Reconnect" button on the computer screen to
establish communication between the OfficeJet and the
computer. The OfficeJet should now be ready for use.
Troubleshooting other system errors:
1.Verify that the Fax/Phone line connector (this is the fax modem
box that connects into the back of the OfficeJet, and the phone
cord that goes to the telephone walljack) is securely plugged
into the back of the OfficeJet. System Errors of 1060 to 1070 or
1551 may indicate the Fax/Phone line connector should be
removed from the OfficeJet, and then reseated into the
Fax/Phone line connector slot on the back of the OfficeJet.
2.Carefully unplug the OfficeJet power cord from the electrical
outlet that the OfficeJet is connected to.
To remove the Fax/Phone line connector, use a plastic
card about the size of a credit card. Insert the plastic
card width side into the bottom edge of the Fax/Phone
line connector where it fits into the OfficeJet, insert the
card about an inch to one and one-half inches; with the
card inserted, pull the Fax/Phone line connector out and
away from the OfficeJet.
3.Check to ensure all the gold colored pins are straight and there
is no debris in the OfficeJet-Fax/Phone line connector slot area.
4.Reseat the Fax/Phone line connector into the back of the
OfficeJet.
5.Plug the OfficeJet power cord back into the electrical outlet.
Make sure the Fax/Phone line connector and the Bi-directional
printer cable are well connected to the OfficeJet. Let the
OfficeJet complete it's initialization/startup (this should take
less than forty-five seconds). The four-digit system error should
now be cleared.
6.Press the "Reconnect" button on the computer screen to
establish communication between the OfficeJet and the
computer. The OfficeJet should now be ready for use.
NOTE: If the above procedures do not resolve the four-digit system
error message on the front display panel of the OfficeJet, try this
procedure before contacting the Hewlett Packard Customer Care
Center for your geographic region.
Before calling your local HP Customer Care Support Center:
1.Close down the OfficeJet software by right-clicking on the
OfficeJet icon in the Windows 95/98 status bar (typically
located next to the PC clock icon) then select the Close HP
OfficeJet software.
2.Make sure the Fax/Phone line connector and Bi-directional
printer cable are properly connected to the OfficeJet and the
computer.
3.Carefully unplug the OfficeJet power cord from the electrical
outlet that the OfficeJet is connected to.
4.Press and hold down the number 2 and 3 keys on the OfficeJet
front panel key pad simultaneously.
5.Plug the OfficeJet power cord back into the electrical outlet.
6.Release the keys after the front panel indicates "Reformatting".
The display panel will be blank, or look different until the
OfficeJet is re-initialized/re-connected via the OfficeJet software.
7.Locate the OfficeJet Manager icon on the computer screen,
double-click on the OfficeJet icon, this will activate the software
and initiate the communications test between the computer and
the OfficeJet.
8.If the four-digit system error does not clear, the OfficeJet will
need servicing.
9.Please contact the Hewlett Packard Customer Care Center
within your geographic region, consult the OfficeJet User's
Guide for the Customer Care Center technical support phone
number.