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722C.FAX |
  
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722C.FAX |
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722C.FAX
Troubleshooting DOS printing through W95:
1. Check the following printer settings:
a. Choose Start, Settings,and Printers.
b. Make sure there are no duplicate icons for the HP
DeskJet 720C Series such as HP DeskJet 720C Series copy 2. If
more than one icon for the printer exists, remove all the duplicates
by highlighting the extra icon and choosing File and Delete.
c. The HP DeskJet 720C Series icon must not be renamed in the Printers
window. If the icon has been renamed, change the name back to
"HP DeskJet 720C Series". To do this, highlight the icon for the
printer, select File, and Rename. Then, type the correct name of
the printer and press ENTER.
d. Highlight the HP DeskJet 720C Series icon. Choose File and look
for a check next to Set As Default. If there is not a check,
highlight the Set As Default line and click once.
If the check is already there, cancel the File menu by
clicking once on any blank space. The File menu will disappear.
e.Highlight the HP DeskJet 720C Series icon. Choose File and
make sure there is not a check next to Pause Printing. If there is a
check, highlight the Pause Printing line and click once. If the check
is already there, cancel the File menu by clicking once on any blank
space. The File menu will disappear.
f. Choose File and Properties. Select the Details tab. Make sure the correct port and
printer driver are selected.
g. In the Properties window, choose Port Settings under the Details tab. Ensure that "Spool MS-DOS
print jobs" is selected and "Check Port State Before Printing" is
not selected. Choose OK.
h. Under the Details tab of the Properties window, choose OK.
2. If the DOS application will not print when accessed from the
application's icon, access the application through the MS-DOS
prompt. To do this, follow the steps below:
a. Choose Start, Programs, and select the MS-DOS Prompt.
b. At the C:\WINDOWS prompt, type CD\ and press ENTER.
c. At the C:\ prompt, type the path to the DOS application and press ENTER. d.
Print from the DOS application again. e. If unable to print, proceed
with the steps below.
3. Print a directory from the DOS shell to establish printer
functionality in DOS and to verify that the problem is not application
specific. To do this, follow the steps below:
a. Choose Start,
Programs, and select the MS-DOS Prompt.
b. At the
C:\WINDOWS prompt, type CD\ and press ENTER.
c. At the C:\
prompt, type DIR>LPT1 and press ENTER. If the printer is
connected to another port such as LPT2, replace LPT1 with LPT2
in the command above.
d. Press the printer's Resume button to
complete the directory print.
e. If the directory prints, print from the
DOS application again. If the directory does not print, continue with
the steps below. NOTE: Within the DOS application, select an HP
DeskJet printer driver such as an HP DeskJet 660C, 550C or 500
printer. If an HP DeskJet printer selection is not available in the
DOS application, an HP LaserJet or an HP LaserJet II printer
selection may work. If these selections are not available contact the
DOS application vendor for an appropriate driver.
4. Run the DOS Based-Program in a Partial Window
a. Right click
the Start button and choose Open.
b. Open the Programs folder.
c.Right click the MS-DOS Prompt and select Properties.
d. Choose the Screen tab.
e. Change the Usage option to "Window", instead of "Full-screen" and choose OK.
f. Close the Start Menu window.
g. Open the MS-DOS Prompt and run the DOS based program.
h. Try printing again. If unsuccessful, proceed to step 5. NOTE:
Pressing Alt + ENTER will toggle the DOS program from a full
screen to a window or window to a full screen and can be used in
place of the procedures listed above.
5. At the C:\ prompt, type MODE LPT1:,,P and press ENTER. If the
printer is connected to another port such as LPT2, replace LPT1
with LPT2 in the command above. Print the DOS directory again. If
the directory prints, print from the DOS application again. If the
directory does not print, continue with the steps below.
6. Delete and reinstall the printer driver. Print the DOS directory
again. If the directory prints, print from the DOS application again. If
the directory does not print, continue with the steps below.
7. Pause the Windows 95 print spooler to see if the spooler is
actually receiving the DOS print job. To do this, follow the steps
below:
a. Choose Start, Settings, and Printers.
b. Highlight the HP
DeskJet 720C Series icon. Select File and Pause Printing.
c. Print
a DOS directory again by following the instructions in step 3 above.
d. When the DOS prompt returns, type EXIT and press ENTER.
e.In the Printers window, double click the HP DeskJet 720C Series
icon to view the print spooler. If a print job appears, select Printer
and Pause Printing. The print job should begin printing at the
printer. Print from the DOS application again. If the print job does
not appear in the print spooler, contact the computer
manufacturer's technical support or Windows 95 technical support
and make sure the Windows 95 print spooler is set up to spool
DOS print jobs. Also, verify that the LPT.vxd file in Windows 95 is
the latest version.
8. Delete any temporary files from the computer's hard drive.
NOTE: Deleting temporary files should be done carefully so that
necessary files are not deleted. All temporary files use the
extension .TMP. If unsure about the proper procedures for
identifying, locating, or selecting temporary files for deletion,
contact the computer manufacturer's technical support or Windows
95 technical support for assistance.
a. At the Windows 95 main
desktop, select Start, Find, and Files or Folders.
b. On the Named
line, type *.tmp and on the Look In line, type C:\. Make sure Include
Subfolders is selected. Choose Find Now.
c. Highlight the files in
the Search Results list by choosing Edit and Select All.
d. Select File and Delete. (Windows will not allow necessary Windows files
to be deleted.)
e. Print the DOS directory again. If the directory
prints, print from the DOS application again. If the directory does
not print, continue with the steps below.
9. Run the Windows 95 ScanDisk and Disk Defragmenter utilities.
(Refer to the Windows Help files, contact the computer
manufacturer's technical support, or contact Windows 95 technical
support for information on these utilities.) Print the DOS directory
again. If the directory prints, print from the DOS application again. If
the directory does not print, continue with the steps below.
10. If possible, install the printer driver software on another
computer and print from a DOS application or print a DOS
directory. NOTE: If printing problems continue, contact the HP
Customer Care Center listed in the printer's User's Guide