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EPSON800.FAX |
  
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EPSON800.FAX |
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EPSON800.FAX
Description: Frequently Asked Questions
Product: EPSON Stylus COLOR 800
FAQ Version: 2.5
Date: June 4, 1998
Author: DAL / CMJ / CAE
Document Standard Version: 3.1
This document is written and maintained by representatives of Epson
America, Inc. Although this is official information, the
specifications and support information may be changed without
notice. Any requests for additions or modifications to the FAQ
should be sent to EPSON at the Internet e-mail address:
faqinfo@ea.epson.com. This e-mail address is for correcting FAQ
file information only. If you need additional technical information
or support, please use any source from the list below.
Automated Support (FaxAdvice and/or SoundAdvice): (800) 922-8911
(24 hours a day, 7 days a week)
Compuserve: GO EPSON
EPSON Connection Technical Support (U.S.): (310) 974-8550 (6 AM-6
PM Monday-Friday Pacific Time)
EPSON Connection Technical Support (Canada): (905) 709-2567 (6 AM-6
PM Monday-Friday Pacific Time)
EPSON Download Service: (800) 442-2007 (24 hours a day, 7 days a
week)
Internet: http://www.epson.com
To order driver diskettes: Driver fulfillment support line (310)
533-8467 (6 AM-6 PM Monday-Friday Pacific Time)
To purchase accessories: EPSON Accessories (800) 873-7766 (6AM-6 PM
Monday-Friday Pacific Time)
Product Controls: Stylus COLOR 800
Cleaning Cycle Black - Black Cleaning button
Cleaning Cycle Color - Color Cleaning button
Printer's Self-Test (LQ) - Load/Eject + Power-On
Printer's Self-Test (draft) - Black Cleaning + Power-On
Hex Dump Mode - Load/Eject + Color Cleaning + Power-On
Default Setting Mode - Color Cleaning + Power-On
First Ink Cartridge Installation (takes approximately 7 minutes) -
Turn the printer on and the print head will automatically move
slightly to the left. Remove the yellow tape seal from each ink
cartridge. Do not remove the white label from the top of either ink
cartridge. The ink in a cartridge missing the white label will be
exposed to air and will thicken such that print head clogging and
possible print head failure can occur. If the white label has been
removed from an ink cartridge, the cartridge will not function
correctly and it will need to be replaced. More importantly, to
avoid potential damage to the printer, do not install a cartridge
from which the white label has been removed. Install the black and
color ink cartridges, then press the load/eject button to begin
charging the ink delivery system.
Install Replacement Ink Cartridge when an ink out condition occurs -
Remove the yellow tape seal from the ink cartridge you are going to
install. Do not remove the white label from the top of the ink
cartridge. The ink in a cartridge missing the white label will be
exposed to air and will thicken such that print head clogging and
possible print head failure can occur. If the white label has been
removed from the ink cartridge, the cartridge will not function
correctly and it will need to be replaced. More importantly, to
avoid potential damage to the printer, do not install the cartridge
if the white label has been removed. If the black ink out light is
flashing or solid, hold the black cleaning button until the print
heads move to the left, and then install the black ink cartridge. If
the color ink out light is flashing or solid, hold the color
cleaning button until the print heads move to the left, and then
install the color ink cartridge. After installing the cartridge,
press the load/eject button to begin charging the ink delivery
system..
Questions and Answers:
Q: Why can't I print from a particular Windows application in
color?
A: Make sure the correct driver is selected and the Color option is
enabled in the printer driver. Try printing again. If the image
comes out monochrome, print from a resident program within Windows,
such as Paintbrush. If the results are successful from Paintbrush,
contact the software manufacturer of the application for assistance.
If the results are not successful, troubleshoot the pertinent areas
within Windows, such as the video driver.
Q: Why are some characters incorrect or garbled?
A: Make sure you are using the correct driver. Select the Stylus
Color 800 as your default printer driver. Check to see if there are
any stalled print jobs in the Spool Manager. Delete all stalled jobs
and resume printing. The interface cable may not be securely
connected. Turn off the printer and computer. Disconnect and
reconnect the cable on both the printer and computer. Make sure the
printer is cable is fully-shielded and meets the printer's
specifications.
Q: What are the Epson Spool Manager and Epson Despooler?
A: The Epson Spool Manager manages special spool files called
"journal" files. These contain the print data in an unprocessed
form. The Spool Manager sends this data to the Epson Despooler for
processing. The Despooler processes the data in segments, called
"bands". Once a band is finished, it is sent to the printer for
printing. While the printer prints, the Despooler works on the next
band.
Q: What are the minimum requirements to use this printer with a PC?
A: You will need an IBM compatible PC with at least a 386/25 MHz or
faster processor, Microsoft Windows 3.1/Windows for Workgroups
3.1/Windows 95 or 98, at least 8MB of RAM (more for Windows 95 or
98), at least 20MB of free hard disk space for storing images (40MB
or more is recommended), VGA/Super VGA or better display adapter and
monitor, a shielded twisted-pair parallel cable (6 to 10 feet long).
Q: I do not have the Stylus COLOR 800 as a driver selection in my
DOS application. Which printer should I select?
A: For color output choose the Stylus PRO, Stylus COLOR 500, Stylus
COLOR II, LQ-2550, or LQ-860. For monochrome (black/white) printing
select one of the following LQ or SQ models: LQ-870/1170,
LQ-570+/1070+, SQ-870/1070, LQ-850, OR LQ-500.
Q: How do I install the driver in Windows 95 or 98?
A: Insert the EPSON printer software CD in your CD-ROM Drive. If
Windows 95 or 98 launches the install program automatically, click
on the Install button. If the installer does not launch
automatically, click the Start button and select Run. Type
D:\EPSETUP and press Enter. Select the Epson Stylus COLOR 800 then
click OK. The installer creates an EPSON folder for your printer
software icons, adds an icon for your printer to the printers
folder, and makes your printer the Windows default printer.
Q: I have a picture of the printer (the Despooler) with the
International NO symbol across it on my screen. How can I clear
this?
A: Check the Spool Manager to make sure the correct settings are
enabled. Check to see if the Spool Manager is Held. Delete any
queued print jobs and remove the check mark from the word "Hold"
under the Queue menu. Make sure there is paper loaded in the printer
and try printing again.
Q: When I print from Windows 3.1x, I'm getting the message "Disk is
full" on my PC screen. How can I clear this?
A: In the Program Manager, go to Control Panel, select Printers. If
you are printing to LPT1.DOS, change the port setting to LPT1:Local
port. Check to see if there are any stalled print jobs in the Spool
Manager. Delete any stalled print jobs. Create a new unique
directory on your hard drive, such as C:\SPOOL. Open the Spool
Manager and make sure the EPSON Stylus COLOR 800 is selected. Click
on Options, select Default Spool Directory. Change the directory to
the new directory you created and click OK. Open the Queue, Setup
and make sure the spool directory changed to the new unique
directory. Make sure the box for "Use Print Manager for this port"
is not checked, then click OK. Close the Spool Manager, restart the
computer and try printing again.
Q: My printer's control panel locks up after I print a document
from Windows. The buttons on the panel do not respond unless I
disconnect the parallel printer cable from the back of the printer.
What's wrong?
A: Some computers send an initialize/reset signal during the boot-up
process. If the printer cable picks up any noise during this
process, the initialize line will not complete its reset phase and
cause the control panel to lock. Try booting the computer to
Windows, then turn the printer ON using the printer's power switch
and try printing again. A defective cable can also cause this
situation. Make sure you are using a fully-shielded parallel cable,
preferably 6 feet or less.
Q: Why doesn't the Status Monitor box in Windows 95 or 98 appear
with the Despooler?
A: The Windows Print Manager may be interfering with the Status
Monitor. Open the Spool Manager and make sure the EPSON Stylus COLOR
800 is selected. Click on Queue, Setup and make sure the box for
"Use Print Manager for this port" is not checked, then click OK.
Close the Spool Manager. Next, click Start, select Settings,
Printers. With your right-mouse button, click on the EPSON Stylus
COLOR 800 icon and select Properties. Click on the Details tab,
click on the Spool Settings button and make sure the Enable
bi-directional support for this printer option is turned on, then
click OK. The Status Monitor should now appear when you send your
next print job.
Q: Are there drivers for Windows NT 3.51 or 4.0?
A: Yes, for Windows NT 3.51 use the file C8N3101A.EXE disk version
1.01A. For Windows NT 4.0 use the file C8N4101A.EXE, disk version
1.01A. The driver is available for download from the EPSON Forum on
CompuServe, the Internet web, or the EPSON Download Service. You may
also contact the EPSON Connection Technical Support Group to request
a printer driver. A shipping and handling charge may be applied to
drivers sent by mail.
Q: I'm getting an error, "Encountered error while processing band
data, spool file is corrupt." How do I clear this?
A: If you are using Print Shop Deluxe, choose File, Preferences from
the Print Shop menu and remove the check mark from "Fast Bitmap
Printing." Check the Spool Manager to make sure the correct
settings are enabled. Check to see if the Spool Manager is Held.
Delete any queued print jobs and remove the check mark from the word
"Hold" under the Queue menu. Make sure there is paper loaded in the
printer and try printing again. If you get the same error message,
reinstall the printer driver and try printing again. If the
condition persists, obtain a replacement printer driver available
for download from the EPSON's Internet Web Site, the EPSON Download
Service, or from the EPSON Forum on CompuServe. If you are unable to
download the driver, please contact the EPSON Connection to have
the driver sent to you. A shipping and handling charge may be
applied to drivers sent by mail.
Q: Why do I see a New Hardware found window after installing the
printer software into Windows 95 or 98?
A: An operating system error has occurred. Click Do not install a
driver, then click OK. Windows will not prompt you with this error
again.
Q: When I try to print in Windows 95 or 98, the message "The
printer is out of paper" or "The printer is off-line" appears in the
despooler. What do I do?
A: Examine the printer's control panel to make sure the printer does
not show a paper out error. Try printing the directory from DOS.
Type "dir>prn" from the DOS prompt. If this does not print, make
sure the printer cable is securely connected. A defective cable can
also cause this problem. Make sure you are using a fully-shielded
parallel cable, preferably 6 feet or less. If the DOS test printed,
open the EPSON Spool Manager, open the Queue, select Setup and
change the setting (check or uncheck the box) for "Use Print Manager
for this port". Close the Spool Manager, restart the computer and
try printing again. In Windows 95 Spool enable the setting "Print
directly to the printer" and disable any options in the Port
settings. If there is still an error, please contact the EPSON
Connection for assistance.
Q: Why doesn't the Status Monitor show the ink levels in Windows 95
or 98?
A: The Windows Print Manager may be interfering with the Status
Monitor. Open the Spool Manager4 and make sure the EPSON printer is
selected. Click on Queue, Setup and make sure the box for "Use Print
Manager for this port" is not checked, then click OK. Close the
Spool Manager. Also, the parallel cable should be IEEE-1284
compatible for the Status Monitor feature to function.
Q: How do I install the printer driver in Windows 3.1x?
A: Insert the EPSON printer software CD in your CD-ROM Drive. From
Program Manager, click on File, then select Run. At the Command Line
type D:\EPSETUP and press Enter. Click the Install button. An EPSON
Stylus Color 800 icon will appear. Click OK to install the printer
driver. The installer creates an EPSON group for your printer
software icons and makes your printer the Windows default printer.
Q: How do I install a printer driver on a Macintosh?
A: Start or restart your Macintosh with all Extensions OFF, except
the "Apple CD-ROM" extension. Before installing the driver, go to
the Chooser, ensure AppleTalk is inactive, then close the Chooser.
Insert the CD into your CD-ROM drive. A window should open up with
the two folders labeled Disk 1 and Disk2. Double-click on Disk 1.
Double-click on the Installer icon, then click Continue. Click on
Install. After the system has finished installing files you will be
prompted to restart your Macintosh. Make sure your printer is ON,
and click Restart. After restart, go to the Chooser and for a serial
connection select the Stylus COLOR (EX) printer icon. Select the
port. Disable Background printing. Close the Chooser. If you must
use Background printing, your system must have a minimum of 6MB of
unused RAM that can be dedicated to the EPSON Monitor2 and your
operating system. If you are using Background printing, go to the
EPSON Monitor2, go to File and select Get Info. Change the Minimum
amount setting to 2000 and the Preferred amount setting to 3000,
then close the EPSON Monitor2.
Q: What do I need to do to print with my Stylus printer on a
LocalTalk or EtherTalk network?
A: To use the printer on a LocalTalk network, install the optional
LocalTalk Interface (C823121). For EtherTalk install the optional
Ethernet Interface (C823461). Set the AppleTalk/Network Control
Panel to Modem/Printer port (LocalTalk with older OS versions) for
for the LocalTalk interface and Ethernet/EtherTalk for the Ethernet
interface. Enable AppleTalk in the Chooser and run the Epson Namer
utility and give the printer a unique name to easily identify the
printer on the LocalTalk network.
Q: Whenever I try to print from my Macintosh, I get a type 11
error, my system locks up or a portion of my image doesn't print.
What's wrong?
A: These issues are typically memory related errors. Check the
available memory and its allocation. You may need to increase the
memory allocation for your application, the EPSON Monitor, or both.
Insure that the needed system resources are available. If you have
background printing enabled, you may want to try disabling it. Some
printing issues can also be caused by conflicts with Extensions and
Control Panels. Turn off all third party Extensions and Control
Panels that have been added to the system and restart.
Q: When printing from my Macintosh an error message comes up that
says "The printer is not responding, ensure the printer is connected
and on-line. Would you like to try again?". What should I do?
A: If your system version is 7.5.2, 7.5.1 or 7.5 and your computer
is a PowerMac6100/60, PowerMac6100/66, PowerMac7100/66AV,
PowerMac7100/80AV, PowerMac7200/90, PowerMac7200/120,
PowerMac7500/100, PowerMac7600/120, PowerMac8100/80,
PowerMac8100/80AV, PowerMac8100/100, PowerMac8115/110,
PowerMac8500/120, PowerMac8500/132, PowerMac8500/150,
PowerMac9500/120, PowerMac9500/132, PowerMac9500/150, Centris660AV,
Quadra840AV the file SerialDMA Ver.2.0.2 should be installed in the
extensions folder. To check whether SerialDMA Ver.2.0.2 is installed
in your system, open the system folder and the Extensions folder,
then check whether it is installed. To check the version number of
the file, click the file and select Get Info from the File menu. If
SerialDMA Ver.2.0.2 is not installed, drag it onto the Extension
folder of your hard disk. The system will remind you that extensions
need to be placed in the Extensions folder; click OK and SerialDMA
Ver.2.0.2 will be copied. After the extension is in your system, you
need to restart your Macintosh. Also, the Serial Port Arbitrator
that ships as part of AppleTalk Remote Access conflicts with
SerialDMA Ver.2.0.2 when running on Macintosh 7200, 7500, 8500 and
9500. Remove the Serial Port Arbitrator from the Extensions folder
if installed. Also, verify your system meets the minimum system
requirements. If you continue to experience this situation, please
contact the EPSON Connection for further assistance.
Q: What Macintosh computer systems are compatible with the printer?
A: You can use any Macintosh or Power Macintosh model except the
Macintosh SE/30, Macintosh LC, Macintosh Plus, Macintosh 512K,
Macintosh 128k, Macintosh IIfx, Macintosh +, Macintosh 512,
Macintosh Classic Series, Macintosh Portable, Macintosh SE, or
PowerBook 100. System 7.1 or higher is the required operating
system, at least 8MB of RAM (16MB or more is recommended), at least
20MB of free hard disk space for storing images (40MB or more is
recommended), VGA (8 bit, 640 x 480) or better display and monitor,
and a standard Apple System/Peripheral-8 cable or equivalent. Cables
can be purchased through EPSON Accessories. The part number for a
6-foot cable is F2V024-06 or a 10-foot cable is F2V024-10.
Q: Can I use this printer on an AppleTalk or Ethernet network?
A: Yes, the Stylus COLOR 800 is designed to run on either type of
network when an optional interface board is installed. The LocalTalk
(C823121) and Ethernet (C823461) are compatible with the Macintosh
environment.
Q: I installed the printer driver on my Macintosh, but it isn't
showing up in the Chooser. What went wrong?
A: The EPSON driver does not support QuickDraw GX. Therefore, this
feature will need to be disabled. If your using system version 7.5
or later disable this feature, go to the Apple menu, select Control
Panels, then open Extensions Manager and de-select "QuickDraw GX."
After restarting, the printer will appear in the Chooser. If
Quickdraw GX is off and there is still no printer icon in the
Chooser, verify your system meets the minimum system requirements.
Refer to your User's Guide for more information.
Q: Whenever I power up my Macintosh the printer switches from the
printer port to the modem port. How can I correct this?
A: Update your driver to the latest version. A alternate solution is
to make sure AppleTalk is inactive in the Chooser. Go to the
Extensions Manager and disable Apple Share, File Share, and Printer
Share. Open Preferences and drag the AppleTalk, File Share, and
Printer Share preferences to the trash. Restart the Macintosh and go
to the Chooser. In the Chooser set any other unused printers on the
printer port, then set Stylus Color on the printer port and confirm
it. Restart the Macintosh again and check to see if the printer
driver stays on the printer port.
Q: The ColorSync option of the EPSON Macintosh driver is grayed
out. Why can't I select it?
A: ColorSync must be active to select this option in the driver.
Enable ColorSync in the Control Panels section of the Extensions
Manager and restart.
Q: Sometimes I get garbage when printing from my Macintosh. Other
times the printer will not print anything at all. What's wrong?
A: Your Spool Folder, which is opened every time you send a job, may
be holding too many files. If there are files being held in this
folder, you may have trouble printing. To check the Spool Folder,
open your hard drive, go to the Systems Folder, then go to
Extensions. In Extensions, open the EPSON Folder, then open the
Spool Folder. If there are held jobs, trash the entire folder. Empty
the trash and try printing again. This normally resolves the issue.
Also, check the Chooser and confirm that AppleTalk is inactive if
the printer is connected to the printer port.
Q: I have the printer connected to my PC and my Macintosh. It
prints fine from the PC. Why won't it print from the Macintosh?
A: Print the Default Settings (Color Cleaning + Power-On) on the
printer to verify that the I/F mode is set to Auto, not Parallel.
The Auto setting allows the printer to automatically switch between
the parallel, serial, and optional interfaces. If printing from both
the PC and Macintosh, you may also want to consider changing the
Auto I/F wait time to 30 seconds (default is 10 seconds). This sets
the time period for the printer to wait for data from the current
interface and not accept data from the other interface.
Q: When printing from my Macintosh I always get a type -39 error.
What should I do?
A: Make sure that the printer is functioning normally by running a
printer test page. If the test page prints fine, but you still
continue to get the error from the Macintosh, you may need to
upgrade your System software. If you are running System 7.5.2, we
would suggest that you upgrade to System 7.6.1 or higher. This is
also suggested by Apple.
Q: I installed the printer on my Macintosh , but when I close the
Chooser I get the error "Cannot identify your printer correctly.
Make sure your printer is on and properly connected. Then use the
Chooser to select the printer and port". What should I do?
A: Check to make sure the printer in on-line and ready to receive
data. The printers power light should be on solid. Confirm that the
Chooser port and the port on the printer are the same and the cable
is connected at both ends. Make sure the cable is a serial cable
(Belkin F2V024-06 serial cable is recommended), not an AppleTalk
cable. Remove switch boxes or any other devices that are part of the
connectivity, so the only connection between the printer and the
Macintosh is the serial cable. Try to select the printer again. If
the problem persists, there may be an extensions conflict. Set the
computer for minimal system extensions and enable the printer
driver, restart the system and try to select the printer again.
Also, the driver may have become corrupt. You will need to remove
and reinstall the driver. To remove the driver, save any open files,
then exit all applications. Open the Hard Disk, the System Folder,
then the Extensions folder. In the Extensions folder, find the Epson
Folder, the Epson Monitor2, the EPSON Stylus (EX), and the EPSON
Stylus (AT) files. Drag the folder and the three files to the trash,
then empty the trash. The driver files have now been removed.
Restart the Macintosh while holding down the Shift key (starting
with Extensions off). If your reinstalling the driver from a CD-ROM,
leave the "Apple CD-ROM" extension enabled. After the Macintosh
restarts, reinstall the printer driver. If there is still a problem,
verify your system meets the minimum system requirements. If this
does not resolve the problem, contact the EPSON connection for
assistance.
Q: I already selected my printer in the Chooser. Why am I getting a
message saying, "Sorry Stylus Color can't be used"?
A: This message indicates that there is something wrong with the
driver or the way it was installed. This usually occurs when you
have a system crash while printing due to low system resources (not
enough memory). When this happens, the driver is corrupted and
therefore thinks that the printer is not available. You will need to
remove and reinstall the driver. To remove the driver, save any open
files, then exit all applications. Open the Hard Disk, the System
Folder, then the Extensions folder. In the Extensions folder, find
the Epson Folder, the Epson Monitor2, the EPSON Stylus (EX) and the
EPSON Stylus (AT) files. Drag the folder and the three files to the
trash, then empty the trash. The driver files have now been removed.
Restart the Macintosh while holding down the Shift key (starting
with Extensions off). After the Macintosh restarts, reinstall the
printer driver.
Q: Can I connect the printer to both a PC and to a Macintosh?
A: Yes, both the serial and parallel interfaces can be connected to
host computers. We recommend that you do not send print jobs from
both computers at the same time. Some programs may send a partial
print job to the printer and then pause for further processing.
When it pauses for further processing, the printer's port may
time-out and the printer may start to receive data from the other
computer before the previous print job is complete.
Q: I tried to install the driver but I get a "Disk can't be read"
or "Driver is Corrupt" error message. How can I get another driver?
A: The driver can be downloaded from the Internet, CompuServe, or
EPSON's Download Service in a matter of minutes. If you are not able
to download the driver, you may contact the EPSON Connection to
request a driver. A shipping and handling charge may be applied to
drivers sent by mail.
Q: The power light is on, but nothing prints.
A: Make sure the printer cable is connected. Turn off the printer
and computer. Make sure the printer cable is securely connected to
the printer and computer ports. Turn on the printer and try printing
again. If the cable was not the issue, turn off the printer and
computer, disconnect the interface cable and run a self-test. If the
self-test works, check the application software for correct
installation. Make sure your computer has enough memory to handle
the data in your print file. You may want to try reducing the
resolution of your image, select fewer colors, or add more memory to
the computer. If you are still having difficulty printing and you
are using Windows, try checking the Spool Manager to see if it is on
hold or if there are stalled print jobs. If you are using a
Macintosh, make sure your Spool Folder is empty. If the printer
sounds like it is printing, but there is no ink on the paper, The
print head nozzles may be clogged. From the Utility section found in
the EPSON printer driver, clean the print heads by performing a head
cleaning followed by printing a nozzle check pattern. A head
cleaning and nozzle check must be performed as a cycle. After
printing a nozzle check, examine the printed dot pattern. Each
staggered horizontal and straight vertical line should be complete,
with no gaps in the dot pattern. If there are gaps in the dot
pattern, continue with another cycle. Perform up to 6 cycles if
necessary. If the nozzle check is not printing completely, and if
the head cleanings do not help the nozzle check pattern to print
completely, try replacing the ink cartridge. Any ink cartridge
installed into the printer must have a white label on top of it. If
the white label has been removed from the ink cartridge, do not
install the cartridge. Using an ink cartridge which does not have
the white label on it may damage the printer. If you have already
installed a cartridge which is missing the white label, or if a
previously installed ink cartridge was missing its white label at
the time it was installed, and now head cleanings do not help the
nozzle check pattern to print completely, your printer may require
service and you should contact the EPSON Connection for further
assistance.
Q: How can I increase my print speed?
A: Is your using single sheet paper to print, check that the
printers blue paper thickness lever is set to single sheets, not
envelopes. One thing to keep in mind is that color print jobs can
produce 20-100 times as much data as a monochrome (black/white) text
print, which makes color printing a heavy draw on your CPU, memory,
and hard disk. The entire printing process includes the time it
takes the to spool the job into the spool directory or folder.
Increasing or maximizing physical RAM, lowering the print
resolution, and enabling "High Speed" in the driver will also help
speed up the process. Ensure that you have at least 150MB of free
hard drive space available. On a PC creating a unique spool
directory improves printing performance by eliminating spooling
conflicts within Windows. Regularly defragmenting (DEFRAG) your hard
drive In the Control Panel will also help. Also in Control Panel,
Printers, click on Connect and disable "Fast printing direct to
port". If you using a Macintosh disable background printing in the
Chooser. If you must use Background printing, allocate more memory
to the Epson Monitor. To increase the speed when printing black text
only, set your printer driver to the Black ink option, try setting
the Print Quality to Economy, turn MicroWeave off and High Speed on,
and choose No Halftoning.
Q: Why am I getting error messages when printing?
A: If you are using Windows, conflict error messages or slow
printing may be caused by temporary files in the EPSON Spool Manager
temporary file directory. Make sure your spool directory does not
contain any files with the "jnl" extension. Also, you may want to
try creating a new spool directory. To change the spool directory,
you will first need to make a unique directory on your hard drive,
such as C:\SPOOL. Then, open the Spool Manager and make sure the
EPSON Stylus COLOR 800 is selected. Click on Options, select Default
Spool Directory, change the directory to the new directory you
created, and click OK. Click on Queue, select Setup, and make sure
the spool directory changed to the new unique directory. Make sure
the box for "Use Print Manager for this port" is not checked, then
click OK. Close the Spool Manager, restart the computer and try
printing again. If you are using a Macintosh, make sure the Spool
Folder is empty.
Q: What does the EPSON StatusMonitor do?
A: The EPSON StatusMonitor allows you to check the level of ink in
the printer and to control the way your software warns you about
printer issues. Choose Print from the File menu or click the Print
button in your application to see the printer settings dialog box.
Click the Utility button to get the Utility menu. Click the Status
Monitor icon. The software checks the amount of ink remaining in the
printer and displays the Status Monitor window. If you want to
change printer messages and warnings, click the Configuration
button. Choose the options you want and click OK to save the
settings.
Q: How can I obtain driver disks?
A: The printer driver software is on the CD-ROM bundled with the
printer. If you would like driver disks the files are available from
alternate sources. The driver is available for download from the
EPSON Forum on CompuServe, the EPSON Internet web site, or the EPSON
Download Service. You may also contact the EPSON Connection Group
to request a printer driver. A shipping and handling charge may be
applied to drivers sent by mail.
Q: Why don't the colors displayed on the monitor match the printed
colors?
A: Because your monitor and printer use different technologies to
represent colors, your printed colors cannot exactly match the
colors you see on your monitor screen. Try using the ICM (Windows
95or 98) or ColorSync (Macintosh) setting. Refer to your User's
Guide for more information.
Q: How do I install the ink cartridge?
A: If this is the first ink cartridge that has ever been installed
into the printer, then the print heads will automatically move
slightly to the left when the printer's power is turned on.
Otherwise, if either of the printer's ink out lights are flashing or
solid, then hold down the appropriate cleaning button (for example,
if the black ink out light is solid or flashing, then hold down the
black cleaning button) until the print heads move to the left. If
neither of the ink out lights are solid or flashing, then hold down
both the black and color cleaning buttons at the same time until the
print heads move to the left, and then, if you are installing a
color ink cartridge, press the color cleaning button one time. If
you are installing a black ink cartridge, no additional buttons need
to be pressed. The print heads will have moved slightly to the left
and the power light will be flashing at this point. Remove the
yellow tape seal from the top of the ink cartridge. Do not remove
the white label from the top of either ink cartridge. The ink in a
cartridge missing the white label will be exposed to air and will
thicken such that print head clogging and possible print head
failure can occur. If the white label has been removed from an ink
cartridge, the cartridge will not function correctly and it will
need to be replaced. More importantly, to avoid potential damage to
the printer, do not install a cartridge from which the white label
has been removed. Insert the ink cartridge into the printer, and
lower the ink cartridge clamp, pushing down on the clamp until it
locks into place. Press the load/eject button to begin charging the
ink delivery system (approximately 7 minutes for initial install;
approximately 4 minutes for replacement). When the printer is done
charging, the Power light will stop flashing. Detailed instructions
and illustrations can be found in the Setup Guide.
Q: I removed the white label from the top of one of my ink
cartridges. What should I do?
A: Do not install the cartridge. If you have already installed it
and the printer is printing correctly, change the cartridge
immediately. If you have already installed the cartridge, or if a
previously installed ink cartridge was missing its white label at
the time it was installed, and now the nozzle check will not print
completely even after running cleaning cycles, your printer may need
service and you should call the EPSON Connection for further
assistance.
Q: The quality of my printed output is unacceptable. What can I do
to improve this?
A: Verify that you are using the correct printer driver for your
printer model. Make sure that the printer's paper adjust lever is
set to 0 for regular paper and + for envelopes or thicker media. If
MicroWeave is off, turn this feature on. If High Speed is on, turn
it off. Make sure the Media Type setting matches the paper or media
loaded. Also, the Halftoning and Color Adjustment Mode options may
be set incorrectly for your document type. Let the printer driver
automatically select the settings for the best quality. The paper
you are using may be damaged, old, dirty or loaded incorrectly.
Remove the paper and reload a new stack ensuring that the printable
side is face up. If your output is faint, check the printer driver
to make sure you have selected a print resolution other than
Economy. For vertical banding, rough or grainy images run the Print
Head Alignment utility to align the print heads for precise vertical
lines. If the image does not contain the colors you expected, the
color settings on your application software may need adjustment.
Refer to your software documentation for help on adjusting colors.
If the previous steps do not resolve the issue, the print head
nozzles may be clogged. From the Utility section found in the EPSON
printer driver, clean the print heads by performing a head cleaning
followed by printing a nozzle check pattern. A head cleaning and
nozzle check must be performed as a cycle. After printing a nozzle
check, examine the printed dot pattern. Each staggered horizontal
and straight vertical line should be complete, with no gaps in the
dot pattern. If there are gaps in the dot pattern, continue with
another cycle. Perform up to 6 cycles if necessary. If the nozzle
check prints completely, and you're still experiencing a problem,
make sure you are using the most current version of the printer
driver. You can obtain the latest printer driver from the EPSON web
site. The resolution of your image may also be set too low. Increase
the image resolution using your image-editing software, or decrease
the size of the image. Another troubleshooting test to try is
moving the printer to another computer. This will eliminate the
possibility of a defective printer cable, parallel port, or software
issue. If your still experiencing a problem try replacing the ink
cartridge and make sure you are using a genuine EPSON ink cartridge
which has a white label on top of it. If the white label has been
removed from the ink cartridge, do not install the cartridge. Using
an ink cartridge which does not have the white label on it may
damage the printer. If you have already installed a cartridge which
is missing the white label, or if a previously installed ink
cartridge was missing its white label at the time it was installed,
and now head cleanings do not help the nozzle check pattern to print
completely, your printer may require service and you should contact
the EPSON Connection for further assistance.
Q: My printouts are missing color and/or black print. How can I
resolve this issue?
A: If the printer is printing blank pages, make sure you are using
the correct printer driver and make sure the paper size is correctly
selected in the driver. If the printer is printing black only, the
Ink option in the printer driver may be set to Black instead of
Color or a setting in the software may be set to print black only.
Also, the print head nozzles may be clogged. From the Utility
section found in the EPSON printer driver, clean the print heads by
performing a head cleaning followed by printing a nozzle check
pattern. A head cleaning and nozzle check must be performed as a
cycle. After printing a nozzle check, examine the printed dot
pattern. Each staggered horizontal and straight vertical line should
be complete, with no gaps in the dot pattern. If there are gaps in
the dot pattern, continue with another cycle. Perform up to 6 cycles
if necessary. If the nozzle check is not printing completely, and if
the head cleanings do not help the nozzle check pattern to print
completely, try replacing the ink cartridge. If you continue to
experience this situation, please contact the EPSON Connection for
further assistance.. Also, make sure you are using a genuine EPSON
ink cartridge which has a white label on top of it. If the white
label has been removed from the ink cartridge, do not install the
cartridge. Using an ink cartridge which does not have the white
label on it may damage the printer. If you have already installed a
cartridge which is missing the white label, or if a previously
installed ink cartridge was missing its white label at the time it
was installed, and now head cleanings do not help the nozzle check
pattern to print completely, your printer may require service and
you should contact the EPSON Connection for further assistance.
Q: Why are my margins incorrect?
A: The paper may be loaded incorrectly. Make sure that the left and
right edge guides are flush against both sides of the paper. Make
sure the margins are set correctly in your software application, and
make sure you are not trying to print outside of the printable area
of the page for your paper size (printable area of the page
specifications are available in the User's Manual). Make sure the
correct paper size is selected in the printer driver settings. Also,
check the settings on the paper menu in the printer driver to make
sure they are correct for your paper size. Margins are not
adjustable via the printer.
Q: Will the printer print 360, 720, and 1440 x 720 dpi on plain
paper?
A: The Stylus COLOR 800 can print 360 x 360 dpi and 720 x 720 dpi in
color and monochrome on plain paper. The 1440 x 720 dpi option
should not be used when printing on plain paper. When printing 1440
x 720 dpi, use the EPSON coated or glossy paper.
Q: What is the correct way to load transparency paper?
A: Insert the EPSON transparency sheet making sure that the notch is
at the top right side of the sheet when facing the front of the
printer. Please refer to your User's Guide for detailed information.
Q: If I want to clear the printer's memory, what should I do?
A: Make sure that you cancel the print job from the computer before
you try to clear the printer's memory. After canceling the print
job, turn the printer off. Wait a few seconds, then turn on the
printer.
Q: The black or color Ink Out light is flashing or on solid.
A: If the light is flashing, the ink supply is getting low and you
will need to replace the cartridge soon. If the light is on solid,
the ink cartridge is completely empty and will need to be replaced
in order to continue printing. Make sure you only remove the yellow
tape seal from the top of any ink cartridge you install into the
printer. If the white label has been removed from the ink cartridge,
the cartridge will not function correctly and it needs to be
replaced. More importantly, to avoid potential damage to the
printer, do not install the cartridge if the white label has been
removed.
Q: When I installed new ink cartridges the printer does continuous
cleaning cycles. Is there something wrong with my printer?
A: The first time a ink cartridge is installed in the printer, it
will take 7-9 minutes to charge the ink system and initialize the
printer. While the ink is charging the power light will flash. NEVER
turn off the printer while the power light is flashing. When
installing replacement ink cartridges, the printer will take
approximately 4 minutes to charge the ink. These initialization
times are due to the superior technology of EPSON's piezo print
head, the number of ink nozzles in the print head and on a new
printer the protective lubricant placed in the print head during the
manufacturing process. This initialization is a normal and necessary
process. If you turned off the printer during the initial ink
charging cycle because I thought it was taking too long, power the
printer back on and allow the printer to perform the complete charge
of the ink delivery system. If the new ink cartridge initialization
process extends the times mentioned, please contact the EPSON
Connection for assistance.
Q: Are the ink cartridges refillable?
A: EPSON does not recommend refilling ink cartridges. Refilled
cartridges can cause print quality problems. In the printer's
User's Guide, we advise "Use only genuine EPSON ink cartridges and
do not refill them". Other products may cause damage not covered by
EPSON's warranty".
Q: Why won't the printer feed paper?
A: Power the printer on and press the Load/Eject button to see if
paper will load. If no paper loads, make sure the paper isn't curled
or creased, it isn't too old, isn't loaded above the arrow on the
left edge guide, and that the paper isn't jammed in the printer.
Reload the paper making sure the paper edge guide is adjusted to fit
the paper's width. If the Paper Out light is on solid or flashing,
power the printer OFF and remove the printer cable. Make sure all
the packing materials are removed. If the problem persists, the
printer may need to be sent in for service. If this is the case,
please contact the EPSON Connection for assistance.
Q: Why is the Power light still flashing even though the printer
has finished charging the ink cartridge?
A: The ink cartridge clamp isn't locked down. Press down on the
clamp to lock it. Make sure that all packing material has been
removed from the inside of the printer (follow instructions on the
notice sheet). If the printer does not move or make any noise for
more than 5 minutes, turn off the printer. If the light is still
flashing when you turn it back on, contact the EPSON Connection for
further assistance.
Q: How do I calibrate my printer?
A: To align the print heads, make sure that paper is loaded and the
printer has power. Access the Utility tab (Windows) or Utility
button (Macintosh) located in your printer driver settings. Click
the Print Head Alignment icon and follow the instructions on the
screen to print a test page and select the correct alignment.
Q: All lights are off. Why won't the printer initialize?
A: The printer may not be receiving any power. Turn the printer
off. Remove the interface cable from the back of the printer,
unplug the power cord, plug it back into the outlet, and try turning
the power on again. If you still do not get power to the printer,
try another outlet. Make sure the outlets you are connecting to are
not controlled by a switch or timer and are able to operate other
equipment.
Q: Can I use sheet labels with this printer?
A: Yes, EPSON makes Photo Quality Self Adhesive Sheets. To avoid
paper jams, only load one Photo Quality Self Adhesive Sheet at a
time. Also, set the Media Type in the printer driver to the "Photo
Quality Ink Jet Paper" setting.
Q: Calibration doesn't seem to have any effect. What should I do?
A: Make sure that whenever you turn off the printer, you are always
using the printer's power button. Never use an external switch,
such as a power strip, surge protector, or power protector, to turn
off the printer. If you turn the printer off using an external
switch, calibration settings will not be saved.
Q: Is the printer Year 2000 ready?
A: Yes, the printer is Year 2000 ready.
Q: Is there a PostScript driver available for this printer?
A: Yes, EPSON has an optional Adobe PostScript Level 2 driver with
Pantone approved colors. The software, called EPSON StylusRIP, is
fully compatible with all leading graphic software applications and
is available through EPSON Accessories.
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