Refunding Gift Certificates and Credit Slips
To refund a credit slip or a gift certificate, the suggestion is to create a sales ticket with no items. For more clarity, it could include just a single line with a dummy Sku for zero dollars, but in the description lines you could add some comments.
You can create a sales ticket with no sales items but it can help to add a dummy Sku (like a repair Sku) for zero dollars so you can write a small explanation such as
REFUND CREDIT SLIP TO VISA CARD
or
REFUND CREDIT SLIP 11090 BY COMPANY CHECK
Then apply the original store credit slip.
At this point the sale would be over-paid.
You can then enter other (minus) payment entries,cash or credit card or
company check (i.e. your company check) to balance it out.
Note that if you choose Company Check for the refund method, you can make a note of the (expected) check number, but that does not create a checkbook entry in the checkbook register ; you would handle that step separately
I.e., you will see this alert :
Company Check Refund
Note that only a reference on this sale is made that a check was issued as a refund. If you use the Jewelry Shopkeeper to track your checkbook, you will have to separately record the check in the checkbook. (refund info added to the clipboard.)
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If you upload from Shopkeeper to QuickBooks, and if you are issuing the refund by check, then you'll want to assign the check that you record in QuickBooks to the
Sales Deposits Liability Account number that you have configured on the Settings Page of QuickBooks Link.
(e.g. No 2250 is quite common, but check your own setting.)
It doesn't matter whether you record the check in QuickBooks before or after you next upload VJS to QuickBooks.
