Cancel Layaways and Refund Payment or Issue Credit or retain any Deposit
If you have an unfinalized layaway that you need to cancel, retrieve the sale and Unlock the Padlock so that you can make changes to the sale.
It may look like this, with a sale total and one or more layaway payments showing.
To cancel the layaway, we suggest that you put the same Sku on line 2 with a minus-one quantity which will zero out the layaway, return the item back to available stock, but that still leaves the amount paid.
(You could erase the Sku line 1, but then you wouldn't see what happened on that sale if you were to review it in the future.)
To cancel the layaway, we suggest that you put the same Sku on line 2 with a minus-one quantity which will zero out the layaway, return the item back to available stock, but that still leaves the amount paid.
(You could erase the Sku line 1, but then you wouldn't see what happened on that sale if you were to review it in the future.)
it will create a credit slip where you adjust the description and you can print it, although it's not necessary to print the credit slip because Shopkeeper will remember the credit for that customer under the credit slip number.
That will return you to the sale screen where you print a sales ticket and it will ask if you want to finalize the sale to which you
respond Yes.
But . . . what if you are keeping the deposit?
In that case, add the minus-one Sku for the inventory item as above to zero the sale.
Then on the third line add a new (dummy) Sku for, say, $50 non-taxable (whatever deposit amount you received). That way, the sale total will be, say, $50, with matching payments of $50 and then you close out the sale.
For this dummy Sku, you could use a repair Sku or you could make a special major code for "forfeited deposits" and so you'd get a special dummy Sku for that. Note that you should make this major code a "Repair" type so that the inventory quantity is not adjusted each time you use it. Also make it non-taxable.