HARDWARE > PRINTERS > HEWLETT PACKARD > MODELS

HP720C

The HP 720c and 722c printers aren't officially supported by Shop-Pro.

Sometimes they work well - other times not at all - even for the same

person and without any special change that they made! However, here are

some tips which may help you.

.....

Information From Hewlett Packardsþs Web Page

HP DESKJET 720/722C SERIES PRINTERS - PROBLEMS PRINTING

FROM THE DOS SHELL IN WINDOWS 95/98

ISSUE: The HP DeskJet 722C / 722C printer is not printing from a DOS

application when accessed through a Windows icon or when shelled out in MS-

DOS (R). No error messages are generated on the computer and no lights

blink on the printer. Printing from within Windows 95/98 works fine.

SOLUTION:

1. If the DOS application will not print when accessed from the

application's Windows icon, try accessing the application through the MS-

DOS prompt. To do this:

a. Choose Start, Programs and select MS-DOS Prompt.

b. At the C:\ prompt, type the path to the DOS application and press ENTER.

c. Retry printing from the DOS application from here.

d. If unable to print from here, go on to step #2.

2. Try printing a directory from the DOS shell to verify that the problem

is not application specific. To do this:

a. Choose Start, Programs, then MS-DOS Prompt.

b. At the C:\ prompt, type DIR>LPT1 and press ENTER.

If the directory prints, contact the DOS program technical support to

verify the correct printer settings within the DOS program.

3. If the directory does not print, check the following settings:

a. Choose Start, Settings, then Printers.

b. Make sure that only one HP DeskJet 722C printer icon is installed. Also

ensure the printer icon name has not been changed. It must read "HP DeskJet

722C Series Printer." If more than one HP DeskJet 722C printer is

installed, remove all HP DeskJet 722C printer icons except the one labeled

"HP DeskJet 722C Series Printer." Highlight the extra icon, then choose

File and Delete to remove it.

c. Highlight the remaining HP DeskJet 722C Series Printer icon. Choose File

and look for a check-mark next to Set As Default. If there is not a check-

mark, highlight the Set As Default line and click once. If the check-mark

is already there, cancel the File menu by clicking once on any blank space.

The File menu will disappear.

d. Try printing the DOS directory again if a change was made above.

(Otherwise, proceed to step f.) If it does not print, delete the last

remaining HP DeskJet 722C icon. Choose Yes to delete the driver files if

prompted.

e. Restart Windows and reinstall the HP DeskJet 722C series printer driver

by following the instructions on the diskettes. Make sure the printer icon

name does not change. It must read "HP DeskJet 722C Series Printer" and be

set as the default.

f. Choose File, Properties, then Details. Make sure the correct port and

printer driver are selected

g. Choose Port Settings. Ensure that the box labeled "Spool MS-DOS print

jobs" is checked. Choose OK.

h. Choose Spool Settings. Ensure that the box labeled "Enable bidirectional

support for this printer" is selected. Choose OK.

4. Try printing a directory from DOS again. If the printer still does not

print, type the following command at the C:\ prompt.

Mode LPT1:,,P

and press ENTER.

5. Try printing the DOS directory again. If the directory still does not

print, delete and reinstall the printer driver. (Refer to Topic document

#BPD02922 or HP First document #4035.)

6. Try printing the DOS directory again. If the directory still does not

print, contact Windows 95/98 technical support to verify that the LPT.vxd

file in Windows 95/98 is the latest version.

7. If possible, try installing the printer driver software on another

computer and try printing.

NOTE: If printing problems continue, contact the Hewlett-Packard Customer

Support Center at 1-208-323-2551, Monday through Friday, 6 am to 10 pm,

Saturday, 9 am to 4 pm Mountain Standard Time.

Microsoft (R) is a U.S. registered trademark of Microsoft Corp.

MS-DOS (R) is a U.S. registered trademark of Microsoft Corporation.

Windows (R) and MS Windows (R) are U. S. registered trademarks of Microsoft

Corp.

change without notice and is provided "as is" with no warranty. Hewlett-

Packard shall not be liable for any direct, indirect, special, incidental

or consequential damages in connection with the use of this material.