Use this procedure to enter an adjustment that will decrease the customer's charge account balance, such as waiving finance or late charges or any other miscellaneous credit. If the customer is returning an item, don’t issue a credit memo, enter a return via the Sales menu. See Handling Returns and Refunds for some more information on returns, page . If the customer is making a payment, choose the Receive a Payment on Account option from the Accounts Receivable menu. Also don’t change a customer’s balance by just making a change in the customer’s balance from the Edit or Open Charge Accounts option from the Customer Maintenance menu.
To increase the customer's balance, see the next chapter, Debit Memo.