SMS Texting

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SMS texting via internet texting provider, Red Oxygen or using your existing Podium account

 

Before you can use this feature, you will need to have an account and enter your account credentials in VJS Preferences

 

 
 

 

 

You can now send Text / SMS messages to repair customers or to customers without repairs.
 
From the Notes page of repairs, you can pick a message and send it if the customer has a mobile phone number.                              

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You can also send texts to multiple repair customers simultaneously via the Repair Status Quick Update screen. I.e. you might enter a list of 10 jobs and simultaneously mark them all as complete and send the customers a text. The "Txt" column shows a check-mark by customers who have a mobile number.

 

 

- - You create a list of pre-made messages for repairs and customers by right-clicking the SMS message box and then you choose Edit Selections.
 
There, you can add entries with a short name in the Selections column and the message at the bottom in the Text to Add box. Note that the message can contain merge codes that will be personalized for the customer.
 
E.g. [First] becomes the customer's first name and [Job] becomes the repair number.
 
Do include the [Square Brackets] Other merge codes are available, though less likely for SMS because the message should be short.
[FullName]  [Address1] [Address2] [City]  [State]  [Zip] [Country] [Phone1] [Spouse] [First+Spouse] [Last]

 
( These other merge codes may also be used in the email part of VJS, where you would have more space for such details. )

 

You might have a standard message for jobs that are ready for pickup and another for jobs that are running behind schedule.

 

You may have messages for the status of special orders or even just thank you messages.

 

E.g. this message would include the customer's first name and the job number in the message.

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You can also send Text / SMS messages to customers unrelated to repairs. This is from the Notes page of the customer profile screen.

Note that the list of pre-made messages for repairs is different from the non-repair list of pre-made messages.

 

Just before the message is sent to a customer, you will have the opportunity to review or modify it for that customer. E.g. you may have a personal addition or change to make for just that customer, and this would not change the pre-made message.