Customer Returns, Refunds, Store Credit

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Customer Returns, Exchanges, Refunds, Store Credit

 

If a customer returns an item to you, create a new sales ticket.

 

In general you do NOT want to edit a previous ticket as this causes various problems because the sale has been 'booked' on that previous date. (If it's a same-day return, you may possibly edit that original sale.)

 

Instead, you need to make a NEW sales ticket, add the Sku number and put a minus-one quantity.

[or chose Options, Return to stock - which results in the same minus-one quantity.]

 

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Return sales like this with a negative total expect you to issue a negative payment and you can choose Visa, Cash, or a store credit slip.

 

 

 

To issue a credit slip for a return sale credit where a negative payment is expected choose the Gift Certificate payment type icon.

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( If you don't have the Full version of VJS you might not have full gift certificate tracking. Nonetheless, you may be able to access some of the options below.)

 

 

 

To use a gift certificate as a payment on a sale choose the Gift Certificate payment type icon.

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You can use more than one gift certificate as a payment on a sale and you can mix gift certificate payments along with other payment types.

 

If you use a gift certificate that is of higher value than the sale, the difference will remain on the slip.

 

 

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To run reports on gift and credit slips, choose Gift and Credit Certificates from the Sales screen

 

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then choose Options, Report Credit Slips

 

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or choose Credit Slip and Gift Certificate Reports from the Reports Menu.

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