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*Any* difference between official sales and depositable monies received is posted to the all-purpose Customer Deposits liability account.
E.g. if you receive a payment on a layaway, you would have more payments than sales and customer deposits goes up.
If a layaway sale is picked up you would have less in payments than sales and customer deposits goes down.
If a gift certificate is purchased you would have more payments than sales and customer deposits goes up.
If a gift certificate is redeemed you would less in payments than sales and customer deposits goes down.
If you have Accounts Receivable, note that, QuickBooks Link doesn't specifically address Accounts Receivable figures when it exports to QuickBooks.
A/R figures *will* be sent - but mixed in with customer deposits
If an A/R sale is made you would have less in payments than sales and customer deposits goes down. (even to negative making it an asset)
If a payment on A/R account is received you would more in payments than sales and customer deposits goes up.
Some people make additional journal entries to reallocate / break-down these values. E.g.
If a certain day sends $120 increase to the generic customer deposits (liability) account, you might add your own GJ entry to distribute this:
$400 increase in A/R Asset $120 decrease in generic customer deposit account ( to keep it zero at all times) $280 increase in layaway liability account
[A future update may include the option to do the breakdown during the QuickBooks Link transfer.]
A/R adjustments, A/R finance and late charges are *not* factored into the GJ entry affecting 2025 Customer Deposits Liability account. For those you would need to manually record a GJ entry in QB before the month-end.