Here are some tips if your thermal transfer tag printer is skipping tags
*) See if your printer has a "calibration" feature and if it does then
*) You may have to adjust some of the tag layout parameters so that the
text printed is not quite so close to the top or bottom of the tag.
Datamax and Citizen printers often like to have at least approximately
1mm unprinted white space at the top of the tag.
*) Adjust or clean the tag sensor/eye. Thermal tag printers have an
eye to measure where the tags begin and end. You may have to check
your printer's user-guide to locate the sensor
*) Sometimes the position of this eye has to be adjusted to be
directly over the middle of the tag or over the tallest part of the
*) Sometimes dust or a piece of a tag might be blocking the sensor.
*) If your tags were behaving ok before - then check the thermal tag
layout screen to make sure all of the coordinates are the same as you
set them previously.
(To access the thermal tag layout screen choose 2,5,B for "change tag
layouts" then PageDown to get to the "Edit Thermal Tag Layout screen"
and pick the layout number you're using)
Also (for Citizen/Datamax/C-Itoh) you could try various adjustments to the
Offset: and Backfeed: entries on the bottom right.
You could try adjusting them in increments of 5 or 10 to see if that
makes a difference but there are no known particular combinations that
will work for every printer and every tag so you may have to try a few
If nothing works, make a NEW layout (different number than you normally
use) and enter the coordinates for the sku number and try to position it
in the middle of the tag (vertically speaking) if that doesn't skip then
you know you just need to not print so close to the top or bottom. Adjust
the sku up and down to see how high and low you can go before it starts