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These instructions apply to Version 9 and higher.


If the statements are "splitting" so the template prints on one page and the

customers' information prints on another page...


*) Make sure you are at the computer where the printer is connected (e.g.

if possible it's best not to print the statements from one computer to a

printer connected to another computer on a network)


*) From the Main Menu choose option 8,9 for Acccounts Receiveable Defaults.

Page down to the second page and find the option

"Printing method for laser template:(1,2,3)"  You should try printing

statements using each of the other two options from 1,2 &3 that are not

currently selected


*) If doesn't fix it, then turn off dos-spooling from Windows with these



Go to the Windows 95/98/ME Desktop, (press Ctrl-Escape if you're not

already at the desktop). Click the Start icon, then click Settings,

then Printers. Each of your printers should have a printer icon to

represent it.

*) Click the right mouse button on the printer icon

*) Choose Properties

*) Choose the Details tab

*) Choose the Port Settings button

*) There should be a line which reads SPOOL MS-DOS JOBS. Make sure

   the check box next to this line is NOT checked. Choose OK a

   few times to get back to the box of printer icons

*) Repeat the steps for all the other printer icons