If the statements are "splitting" so the template prints on one page and the
customers' information prints on another page...
*) Make sure you're using a LaserJet not a Deskjet
*) Make sure you are at the computer where the printer is connected (e.g.
don't try to print the statements from one computer to a printer connected
to another computer on a network
*) From the Main Menu choose option 8,9 for Acccounts Receiveable Defaults.
Page down to the second page and choose Yes for Use Direct Printing MEthod
for Laser Template
*) If doesn't fix it, then turn off dos-spooling from Windows with these
Go to the Windows 95/98 Desktop, (press Ctrl-Escape if you're not
already at the desktop). Click the Start icon, then click Settings,
then Printers. Each of your printers should have a printer icon to
*Click the right mouse button on the printer icon
*Choose the Details tab
*Choose the Port Settings button
*There should be a line which reads SPOOL MS-DOS JOBS. Make sure
the check box next to this line is NOT checked. Choose OK a
few times to get back to the box of printer icons
*Repeat the steps for all the other printer icons