If a statement is out of balance, it means that the details on
the statement don't add up to the customer's final balance.
Opening Balance 500.00
Finance Charge 20.00
Closing Balance 620.00
The details add up to 500+20+100-75=545 which is different from
1) If all the details are correct, but the closing balance is
off, you have to manually adjust the balance using the [8,1,4]
screen. (change the balance in 0-30 and in the Opening balance
fields). Note: We really do mean the Opening balance field in the
customer balance screen since the Opening balance for the current
period is the closing balance for the ending month.
2) If the closing balance is correct, but the opening balance
is wrong, you can manually adjust the PREVIOUS BALANCE field from
the [8,1,4] screen. Note: We really do mean the PREVIOUS BALANCE
field in the customer balance screen not the Opening Balance
field since the Opening balance for the current period is the
closing balance for the ending month.
3) If the opening balance is correct and the closing balance is
correct, it may mean that a purchase or a payment is not showing
up. Double-check this by doing a cleanup and running a customer
history. If the transaction does not appear it might be due to a
power or disk problem. Re-enter the transaction and then manually
correct the balance as described in step 1) Note that if the
missing transaction was a sale, verify that the inventory levels
of the item on the sale are correct after re-typing the sale.