Information From Hewlett Packardsþs Web Page
HP DESKJET 820C SERIES PRINTERS - PROBLEMS
PRINTING FROM THE DOS SHELL IN WINDOWS 95
ISSUE: The HP DeskJet 820Cse / 820Cxi printer is not printing from
a DOS application when accessed through a Windows icon or when
shelled out in MS-DOS (R). No error messages are generated on the
computer and no lights blink on the printer. Printing from within
Windows 95 works fine.
1. If the DOS application will not print when accessed from the
application's Windows icon, try accessing the application through
the MS-DOS prompt. To do this:
a. Choose Start, Programs and select MS-DOS Prompt.
b. At the C:\ prompt, type the path to the DOS application and
c. Retry printing from the DOS application from here.
d. If unable to print from here, go on to step #2.
2. Try printing a directory from the DOS shell to verify that the
problem is not application specific. To do this:
a. Choose Start, Programs, then MS-DOS Prompt.
b. At the C:\ prompt, type DIR>LPT1 and press ENTER.
If the directory prints, contact the DOS program technical support
to verify the correct printer settings within the DOS program.
3. If the directory does not print, check the following settings:
a. Choose Start, Settings, then Printers.
b. Make sure that only one HP DeskJet 820C printer icon is
installed. Also ensure the printer icon name has not been changed.
It must read "HP DeskJet 820C Series Printer." If more than one HP
DeskJet 820C printer is installed, remove all HP DeskJet 820C
printer icons except the one labeled "HP DeskJet 820C Series
Printer." Highlight the extra icon, then choose File and Delete to
c. Highlight the remaining HP DeskJet 820C Series Printer icon.
Choose File and look for a check-mark next to Set As Default. If
there is not a check-mark, highlight the Set As Default line and
click once. If the check-mark is already there, cancel the File
menu by clicking once on any blank space. The File menu will
d. Try printing the DOS directory again if a change was made above.
(Otherwise, proceed to step f.) If it does not print, delete the
last remaining HP DeskJet 820C icon. Choose Yes to delete the
driver files if prompted.
e. Restart Windows and reinstall the HP DeskJet 820C series printer
driver by following the instructions on the diskettes. Make sure
the printer icon name does not change. It must read "HP DeskJet
820C Series Printer" and be set as the default.
f. Choose File, Properties, then Details. Make sure the correct
port and printer driver are selected
g. Choose Port Settings. Ensure that the box labeled "Spool MS-DOS
print jobs" is checked. Choose OK.
h. Choose Spool Settings. Ensure that the box labeled "Enable
bidirectional support for this printer" is selected. Choose OK.
4. Try printing a directory from DOS again. If the printer still
does not print, type the following command at the C:\ prompt.
and press ENTER.
5. Try printing the DOS directory again. If the directory still
does not print, delete and reinstall the printer driver. (Refer to
Topic document #BPD02922 or HP First document #4035.)
6. Try printing the DOS directory again. If the directory still
does not print, contact Windows 95 technical support to verify that
the LPT.vxd file in Windows 95 is the latest version.
7. If possible, try installing the printer driver software on
another computer and try printing.
NOTE: If printing problems continue, contact the Hewlett-Packard
Customer Support Center at 1-208-323-2551, Monday through Friday,
6 am to 10 pm, Saturday, 9 am to 4 pm Mountain Standard Time.
Microsoft (R) is a U.S. registered trademark of Microsoft Corp.
MS-DOS (R) is a U.S. registered trademark of Microsoft Corporation.
Windows (R) and MS Windows (R) are U. S. registered trademarks of
Copyright (C) Hewlett-Packard Co. 1996 This information is subject
to change without notice and is provided "as is" with no warranty.
Hewlett-Packard shall not be liable for any direct, indirect,
special, incidental or consequential damages in connection with the
use of this material.